The Preferred Team Privacy Policy
Last Updated:

February 12, 2025

Introduction

The Preferred Team ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and related services (collectively, the "Services"). Please read this policy carefully to understand how we handle your data and your rights regarding your information. This policy applies to any of our websites or apps that link to this Privacy Policy.

1. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you interact with our Services.

1.1 Information You Provide:

• Account Information: When you register for an account, we collect your name, email address, phone number, and other relevant details.

• Customer Support: If you contact us for support, we may collect additional information to assist with your inquiry.

• Home Search: If you use search tools, we collect search criteria such as property type, number of bedrooms, and other preferences.

• Professional Connections: When connecting you with real estate agents or other professionals, we may collect additional contact information to facilitate the connection.

1.2 Information We Collect Automatically:

• Activity Information: Details about how you use our website, such as search history, clicks, and time spent on various pages.

• Device Information: Data about the device you use to access our Services, including browser type, operating system, and IP address.

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and analyze website performance. For more details, please refer to our separate Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and Improving Our Services: To deliver and improve the features and functionality of our website and services.

• Personalizing Your Experience: To tailor content and features to your preferences.

• Connecting You with Professionals: To connect you with real estate agents, mortgage lenders, and other professionals when requested.

• Communicating with You: To respond to inquiries, provide updates, and notify you about features or changes.

• Ensuring Security: To detect, prevent, and address fraud or other security concerns.

• Compliance: To comply with legal obligations and enforce our Terms of Service.

3. Sharing Your Information

We do not sell your personal information. However, we may share your data in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in delivering services, such as hosting, payment processing, or customer support.

• Legal Compliance: If required by law, subpoena, or other legal process, or to protect our rights and safety.

• Connecting with Professionals: When you request to connect with real estate agents or other professionals, we share the information you provide to facilitate the connection.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Retention

We retain your information as long as your account is active or as necessary to provide our Services. Upon account termination, data will be deleted unless required for legal or compliance purposes.

5. Data Security

We implement reasonable physical, electronic, and procedural safeguards to protect your personal information from unauthorized access or disclosure. While we strive to protect your data, no system is completely secure, and we cannot guarantee absolute security. To enhance your security, use strong passwords and log out of shared devices.

6. Children’s Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 13, we will delete it promptly. If you believe we may have collected information from a child, please contact us.

7. CAN-SPAM Compliance

We comply with the CAN-SPAM Act and ensure:

• Accurate sender information in emails.

• Clear instructions for opting out of marketing communications.

To unsubscribe from promotional emails, follow the "unsubscribe" link in our emails or contact us directly at [email protected].

We will promptly remove you from all promotional correspondence.

8. Contact Us

If you have questions or concerns about this Privacy Policy or wish to exercise your rights regarding your information, you may contact us:

The Preferred Team

[email protected]

This Privacy Policy governs your use of the Services provided by The Preferred Team. By using our Services, you agree to the terms outlined in this policy.